If any of your yCubes are dry and your plants have stopped receiving water from your Gardyn's water pump, follow the troubleshooting steps below. Never remove the wood top from your Gardyn's lid. Doing so damages the seal and voids the warranty.

• Tap the water widget on your app's home screen, then toggle Watering on (green) to turn on the pump. If you receive a pop-up, tap "Turn water on" to continue your test. Wait a few moments to hear water running through the columns.

Note: Watering works by pumping water from the tank through the pump hoses connected to the hoses at the bottom of each column. Water flows to the top of the column, then trickles down to the tank. Pull out the top yPod in each column, or any other yPod, to check that water is reaching all yPods.

• If you hear or feel the pump engaging through the white plastic pump holder or lid, but water isn't flowing to all yPods, click here for instructions

• If you do not hear or feel the pump engaging, continue to the next step.

• Switch off [O] your device using the main switch at the rear of the water tank.

• Wait a few seconds, then switch it back on [-].

• Wait 5 minutes before using the app, to let the system fully reboot. 

• Open your Gardyn App and test pump again by toggling watering on (green) from the water tile on the app's home screen.

• No response? Move the pump up and down 3-4 times using the pump holder. Sometimes, air can get inside the pump if the tank's water level gets too low, and this can help remove the air.

• If the pump does not engage after 5 minutes, continue to the next step.

The instructions below are divided by Gardyn type (Home vs. Studio) and model, and by whether your lid/pump has the watertight connector feature. If you're unsure, follow the instructions for your Gardyn type/model. Once you can see the bottom of your lid/pump cables, compare them to the video and photos.

• To access the underside of your lid, disassemble your Gardyn following the video below:

Lid underside; specific parts may vary in appearance across Gardyn Home models

For Gardyn Home 1-2, use the photo below to follow the black and red wires to where they enter the lid, above a white foam insert. Remove the foam insert.

For Gardyn Home 3-4, the video below shows how to locate the wires (starting around 00:50). STOP before disconnecting the white pieces attached to the black and red wiring!

On Gardyn Home 1-2, gently pull the red and black wiring out of the plastic housing, being careful not to detach the white connectors.

For all Gardyn Home generations, once you have the white connectors in hand, gently tug the wires on both sides to confirm the connectors are snug.

Now disconnect the white connectors:

• For Gardyn Home 1-2, slip the foam back into place while the connectors are out, then pull the white connectors apart.

• For Gardyn Home 3-4, press the small clip on the connectors to pull them apart.

While the parts are accessible, take photos of the following in case you complete all troubleshooting steps and the issue isn't resolved:

• All irrigation hose connections to the blue splitter

• Both sides of each white pump connector while disconnected

Finally, reattach the pump connectors:

• Ensure the wire colors are aligned black to black, red to red, and then push them together to reconnect.

• For Gardyn Home 1-2, remove the foam plug, put the white connectors back into the lid, and put back the foam insert.

• For Gardyn Home 3-4, return the plastic housing with the seal and screw back into place.

Follow the video below to remove the top half of your Gardyn and access the underside of your lid. Watch through 1:20 to identify the pump's cable and the watertight connector, then detach the connector as shown. STOP the video and continue to the next step.

Take photos of the prongs on both ends of the detached watertight connector: the side still attached to the lid, and the elbow side at the end of the pump cable. When done, reattach the connector by continuing the video above at 1:43. Push the connector back onto the lid (it only fits one way!), then turn the round base clockwise until hand-tight against the hexagonal nut.

Email us at support@mygardyn.com or chat with us on the app/website. Don't forget to send your photos, and explain what you're experiencing and the steps you've already completed. Our team will get back to you as soon as possible. Contacting us through the app's Self-Service Hub is the fastest option.

While resolving your watering issue, keep your plants healthy with the steps in Watering your Gardyn by Hand.