Troubleshooting Watering Issues

If any of your Gardyn's columns aren't receiving water, or if your yCubes look dry or your plants are wilting, follow the steps below to diagnose and solve the issue.

• Tap the water widget on your app's home screen, then toggle Watering on (green) to turn on the pump. If Smart Watering is enabled, tap "Turn water on" to continue with your test.

• Let the pump run for 5 minutes. Do you hear it engaging, or feel it vibrating when you touch the white plastic pump holder or the wood lid?

• Tap the toggle again to turn the watering off.

If you didn't hear or feel the pump engaging, see our guide on Troubleshooting Pump Issues. If you did, continue to the next step.

When your Gardyn is new, the pump arrives in the upper position, secured by a small transportation plug. Remove this transportation plug and lower the pump, as shown in this video at the 28-second mark.

If the pump was already lowered, continue to the next step.

• Pull out the bottom yPod in each column to see where the column hoses connect to the pump hoses. You won't need to remove your columns!

• Depending on your Gardyn type and model, you'll see one of three connectors. Take photos of the connections when you're done checking and making adjustments, if any. If your hoses are fully connected, continue to the next step.

  A.

  

  

  On Gardyn Home 3-4 and Gardyn Studio 1-2, the connector is flexible and appears white or grey (A). It fits directly onto the cylindrical opening inside the lid's base for the column.

  • If you don't see the hose end/connector, reach in and pull it down from inside the column. The hoses are flexible, so don't worry about pulling firmly!

  • Push the connector down until it's flush with the base's bottom for a snug fit.

B.

C.

• On Gardyn Home 2 uses white and blue quick connectors (B). Gardyn Home 1 uses either the white and blue quick connectors (B) or a black elbow connector (C).

  • If they're loose or disconnected, connect them now. Both versions should feel snug when fully connected.

• Remove the top yPod on each column, tap the Water Tile in your app, then toggle watering on (green) to run a watering cycle (tap "Turn water on" if Smart Watering is on). Water should flow down each column. Tap again to end the test. If water didn't flow evenly down each column, continue to the next step.

• Check the hose holders and connections in the top module of each column for correct insertion and kinks. Remove the metal bar and upper blades from the back of the columns, then twist the top module off each column to look inside. Take photos in case you need to send them to us later.

  • For Gardyn Home 1 only: thread the hose directly into the cylindrical tube in the upper column module. All other models work correctly regardless of where the hose rests in the top module.

A.

B.

C.

White plastic hose cages in the top column module, incorrectly (A, B) and correctly (C) inserted.

D.

E.

Metal hose holders in the top column module, incorrectly (D) and correctly (E) inserted.

F.

G.

(F & G) Gardyn Home 1 irrigation hose, correctly inserted into the opening in the top module without kinks.

• Next, make sure the irrigation hose in each column doesn't interfere with the yPods. When you pull a yPod out, the hose behind it should look straight, like the first photo below, not looped or bent, like the one below it:

• You can straighten irrigation hoses by removing the bottom yPod and gently pulling the hose from inside the column. Take photos when you're done. If your hoses were all aligned, continue to the next step.

First, disassemble your Gardyn to access the underside of your lid:

Find where the large irrigation hose connects to the water pump, and check its attachment. The pictures below show what the hose should and shouldn't look like when properly attached:   

• If the connection to the pump is correct but the hose still kinks elsewhere, try twisting the hose where it connects to the pump, in either direction.

• If twisting doesn't fix it, snip off the end of the kinked hose to shorten it before reattaching it to the pump. Be careful: you can't lengthen it again once cut.

• Take photos when you're done.

The photo below shows unkinked hoses in a Gardyn Home (blue splitter) and Gardyn Studio (integrated splitter).

• If a hose is bent, twist it in either direction where it connects to the pump to remove the pinch.

• You can snip off the end of the kinked hose to shorten it before reattaching it to the blue connector, but be careful not to cut it too short.

• Take photos when you're done and reassemble your Gardyn.

Still experiencing watering issues? We're here to help!

Email us at support@mygardyn.com or chat with us on the app/website. Don't forget to send your photos, and explain what you're experiencing and the steps you've already completed. Our team will get back to you as soon as possible. Contacting us through the app's Self-Service Hub is the fastest option.

While resolving your watering issue, keep your plants healthy with the steps in Watering your Gardyn by Hand.