Troubleshooting Missing or Incorrect Water Level

If your app home screen indicates a missing or incorrect water level, the following scenarios may cause this and are completely normal. The water sensor may need up to 30 minutes to an hour to display a correct reading after these changes:

1. The tank was just filled or topped off.

2. The Gardyn was recently reconnected after being offline for several days.

If the water level displays an incorrect or missing value, dry the water sensor and wipe it clean with a cloth. When the tank is topped off, backsplash can hit the sensor, causing it to read incorrectly. Debris from plant food can also get stuck to the sensor over time, leading to the same issue.

To continue, first follow the steps to gain access to the underside of your lid:

Once lid is accessible, locate the water sensor, as shown in the photo below. While other components under the lid may vary slightly in appearance across Gardyn device types and models, the water level sensor looks the same:

Water level sensor on the underside of a Gardyn Home (above) and Gardyn Studio (below) lid

Use a damp microfiber cloth (water only, no soap or cleaner!) to gently wipe the sensor. Then, use a dry section of the cloth to gently wipe it dry.

Empty the water tank before placing the lid back on to it, and then reboot the device. The Gardyn should reconnect to WiFi on its own within 5 minutes, but if it doesn't, re-pair it following the steps here.

After the device is back online, wait up to 1 hour for the water level sensor to register a new reading with the empty tank. Then, refill the tank with dissolved plant food and water, following our tank refresh guidelines. 

Check on the water level in the app after allowing an hour to pass to see updated water level display.

Questions? Reach us at support@mygardyn.com, or chat with us. We're here to help!