Troubleshooting Power Issues

Warning: Gardyn Studio power supplies should NEVER be used on a Gardyn Home!

If your Gardyn isn't powering on, follow the steps below:

1. First, check that the power cord is securely plugged into the outlet, and snugly connected to the power brick and the back of the Gardyn lid (next to the power switch). Connections can loosen while cleaning around or moving your Gardyn, so checking them first often resolves the issue.

2. Locate the light on the power supply brick. Is it glowing steady green (not blinking)? If it is blinking, the power supply needs to be replaced. Please contact our support team for assistance.

3. If the power supply light is steady green, do a full reboot:

   • Flip the power switch to OFF (o), then unplug the power supply from the back of the Gardyn and from the wall outlet.

   • Wait for the green light on the power supply brick to fully turn off.

   • Plug the power supply back into the wall outlet and into the back of the Gardyn

   • Flip the switch back to ON (-). Wait 5 minutes.

4. Check the app to see if the Gardyn is back online.

   • A Gardyn already paired to the Wi-Fi network before the reboot should reconnect on its own.

   • A Gardyn that has never been paired to the Wi-Fi network will not come back online.

5. If the Gardyn isn't online after the reboot, long press on the silver button to check the LED grow lights. If the lights respond, open the app and proceed with pairing or re-pairing the device. If the lights don't respond, contact our support team for assistance.

For more detail on pairing your Gardyn, see our guides on pairing a new Gardyn or re-pairing a Gardyn.

Questions? Reach us at support@mygardyn.com, or chat with us. We're here to help!