Troubleshooting Power Issues
Warning: Gardyn Studio power supplies should NEVER be used on a Gardyn Home!
First, check that the power cord is securely plugged into the outlet, and snugly connected to the power brick and the back of the Gardyn lid (next to the power switch). Connections can loosen while cleaning around or moving your Gardyn, so checking them first often resolves the issue.
If your Gardyn isn't powering on, continue with the steps below:
Locate the light on the power supply brick. Is it glowing steady green (not blinking)? If it is blinking, the power supply needs to be replaced. Please contact our support team for assistance.
Check that your Gardyn's power switch is in the ON (-) position. If it's off, flip it on and allow up to 5 minutes for the Gardyn to reboot.
If it's already on, do a standard reboot: flip the switch off, wait a few seconds, flip it back on, and wait 5 minutes. Check the app to see if the device is back online.
If the device is still not online, try a long press on the silver button to see if the LED grow lights respond. If they do, open the app and proceed with re-pairing your device. If they don't respond, continue to the next step.
Flip the power supply switch to OFF (o), then unplug the power supply from the back of the Gardyn and from the wall outlet.
Wait for the green light on the power supply brick to fully turn off.
Once the green light is off, plug the power supply into the wall outlet and into the back of your Gardyn.
Flip the lid's power switch off and on 10 times in a row (one off/on cycle counts as one time). While flipping, watch the LED light bars: they should blink at least once during the 10 switches. The blink is fast and faint, so you don't need to see it on every flip.
After the 10 switches, leave the power switch on and wait 5 minutes, then check the app again to confirm your Gardyn is back online.
For more detail, see our guides on pairing a new Gardyn or re-pairing a Gardyn.
Questions? Reach us at support@mygardyn.com, or chat with us. We're here to help!