Return Policy & How to Request a Return

Have questions or facing difficulties? Our Customer Success Team is here to assist with any questions or troubleshooting needs you may be facing. We encourage our customers to contact us at anytime!

You can reach out to us by email at support@mygardyn.com. You can also chat with us in the app or by clicking the green chat icon on our website.

You can find Gardyn's return policy for all Gardyn products here.

You have 90 days from the delivery date to return your Gardyn Device in its original condition and original box.

To start a return, fill out the request form here. The form walks you through the process step by step.

How it works:

• Once your request is verified, Gardyn will automatically generate a return merchandise authorization (RMA) and a shipping label for you.

• The RMA is valid for seven days from issuance. If your device isn't shipped back within that window, you'll need to request a new RMA, as long as you're still within the 90-day return period.

• Return the device with all original power cords and accessories. Missing, misused, or damaged items may result in a deduction from your refund.

• You're responsible for making sure the device arrives at our facility complete and in original condition.

Refund outcomes:

*Defective items are confirmed by our Customer Success team through troubleshooting and photos.

If accessories or bundled items are missing when a product is returned, the retail price of those items may be deducted from the refund.

Processing: refunds are issued quickly once a device arrives and its condition has been assessed.

A few more details:

• Shipping fees paid to a third party (for a self-arranged return) aren't refundable.

• Refunds are applied back to the original payment method.

• Damage caused by improper use or accidents falls under the terms of the limited warranty, not the return policy.

• Refurbished and Open Box devices are final sale.

Gardyn yCubes™ are made from natural elements, so occasionally some won't germinate.

No sprouts? No problem: we are happy to replace any yCubes that don’t germinate after 21 days. Request a replacement in the Gardyn app: go to Order History (from My Profile, or the ⋮ menu on the Shop tab), open the order with the yCubes that didn’t sprout, and tap Replace unsprouted yCubes. Tell us where they’re germinating, select the yCubes that didn’t sprout, and confirm it’s been at least 21 days. If you need more help, email Customer Support at support@mygardyn.com.

yCube orders aren't eligible for returns or refunds.

To qualify for a seed pad replacement:

• Follow our recommendations for using the Nursery and Microgreen Kit components to germinate the seed pad

• Send photos of the unsprouted seed pad to our Customer Support team

• Confirm there are no sprouts, or nearly none, by the end of Day 7 of germination

To start a replacement, please get in touch with us at support@mygardyn.com, or chat here in the app or on the website.

Microgreens aren't eligible for returns or refunds.

This policy covers Bare Root Strawberries only. Mini Strawberries follow the yCubes™ policy above.

To qualify for a replacement:

• Prepare the strawberries following our Strawberry Arrival Guide and place them on your Gardyn within 48 hours of arrival. Your Gardyn needs plant food in it and can't be in Germination Mode.

• Confirm no leaves have developed 14 days after placement, with regular watering and at least 14 hours of light daily.

To start a replacement, please get in touch with us at support@mygardyn.com, or chat here in the app or on the website.

Accessories and spare parts can be returned in unused, unopened condition within 14 days of the delivery date. To start a return, email support@mygardyn.com or chat here in the app or on the website.

Gift cards can't be returned, redeemed for cash, or exchanged for credit, except where required by law.

Questions? Please reach out to support@mygardyn.com or chat with us.