Gardyn Return Policy and How to Request a Return

Have questions or need troubleshooting support? Our Customer Success Team is here for you! You can reach out to us by email at support@mygardyn.com. You can also chat with us in the app or by clicking the green chat icon on our website.

Plants didn’t grow? You won’t need to start a return. See our plant replacement guide on how to request new yCubes, Microgreens seed pads, or Bare Root Strawberries.

You can find Gardyn's return policy for all Gardyn products here.

To start a return, fill out the request form here. The form walks you through the process step by step.

How it works:

• Once your request is verified, Gardyn will automatically generate a return merchandise authorization (RMA) and a shipping label for you.

• The RMA is valid for seven days from issuance. If your device isn't shipped back within that window, you'll need to request a new RMA, as long as you're still within the 90-day return period.

• Return the device with all original power cords and accessories. Missing, misused, or damaged items may result in a deduction from your refund.

• You're responsible for making sure the device arrives at our facility complete and in original condition.

Processing: refunds are issued quickly once a device arrives and its condition has been assessed.

A few more details:

• Shipping fees paid to a third party (for a self-arranged return) aren't refundable.

• Refunds are applied back to the original payment method.

• Damage caused by improper use or accidents falls under the terms of the limited warranty, not the return policy.

• Refurbished and Open Box devices are final sale.

Accessories and spare parts can be returned in unused, unopened condition within 14 days of the delivery date. To start a return, email support@mygardyn.com or chat here in the app or on the website.

Gift cards can't be returned, redeemed for cash, or exchanged for credit, except where required by law.

Questions? Please reach out to support@mygardyn.com or chat with us.