Does Gardyn replace yCubes or refund me for plants that don't grow?
No sprouts? No problem!
We want you to grow with confidence! We’ll be happy to send you a replacement if you have no growth after waiting 21 days from watering - no need to return anything. While we don’t offer refunds on yCubes™, we’ll always make sure you have what you need to keep your Gardyn growing.
If your plant sprouts but later struggles (for example, it dies early or doesn’t produce fruit), please snap a few photos of the plant and its roots and send them to us at support@mygardyn.com. Up-close photos help our Plant Experts take a look and help guide you to keep your plants thriving.
For yCubes that show no signs of growth, please gather the variety names and quantity. You can request replacements in a few ways:
The quickest option: go through Guided Help in the Support Hub right in the app.
If you're reading this on a mobile device, simply tap here to be taken directly to Guided Help in the app. Then select the "Plants, pests, & growing environment" category.
If you're reading this on a computer, go to your Gardyn app.
From your Gardyn App home screen, tap the (?) symbol where it says Help on the bottom navigation bar.
Next, select "Get guided help" under where it says Support Hub, then choose the "Plants, pests, & growing environment" category.
Choose "Germination/Sprouting". Answer a few questions, and enter the plant names and the quantity of each type that had issues. Once you hit submit, your request and all the details go directly to our team!
You'll need to provide the names of the plants that didn't germinate, which are found printed on top of the yCube's casing. Learn what to do with your unsprouted yCubes here.
Email us at support@mygardyn.com
Chat with us in the app or on our website. Look for the chat bubble in the lower right-hand corner or click Support Live Chat in the contact section.
Here are some tips on how to set your sprouts up for success!
Remove the cardboard cover and soak your yCube in water ONLY (no plant food) for 5 minutes (do not fully submerge). Use a Gardyn Sprout Nursery or a tray with a clear, ventilated lid.
Your yCube is already set up for success! Leaving the seeds and rockwool as they are, without adding plant food before germination, gives your sprouts the best chance to thrive. Do not add plant food or HydroBoost to the water yet or modify the rockwool or seeds. If you see a seed poking out, gently push it back into the center hole. Our yCubes are overseeded intentionally to guarantee success - please refrain from removing extra seeds. If any seeds are spilled when your yCubes arrived, just let us know!
After the 5-minute soaking, drain any extra water and wait for sprouts to appear. Hold off on watering again until the rockwool looks dry. Learn more here: Germinating with the Soak Method
Please allow a full 21 days from your first watering for sprouts to grow. We are glad to replace any yCubes that do not sprout at all - it is our germination guarantee!
You can grow worry-free knowing we will replace any yCubes that do not germinate after 21 days, along with any unsprouted Microgreen seed pads or bare root strawberries without new growth.
Strawberry Replacement Policy
To qualify for our Strawberry replacement policy, you must:
Prepare the strawberries according to our Strawberry Arrival Guide (emailed and sent to you via Kelby message after order), AND
Place them on your Gardyn within 48 hours after their arrival, which had plant food in it and was at least 2 weeks past your SOW Date, AND
See no leaves develop after 14 days since you placed the Strawberries on your Gardyn while maintaining regular waterings (such as using Smart Watering, or at least 3 scheduled waterings per day) and providing at least 14 hours of light daily.
To initiate a Strawberry replacement, you can do this quickly & easily in the app's Guided Help section within the Support Hub.
If you're reading this on a mobile device, simply tap here to be taken directly to Guided Help in the app. Then select the "Plants, pests, & growing environment" category.
If you're reading this on a computer, go to your Gardyn app.
From your Gardyn App home screen, tap the (?) symbol where it says Help on the bottom navigation bar.
Next, select "Get guided help" under where it says Support Hub, then choose the "Plants, pests, & growing environment" category.
Choose "Germination/Sprouting". Answer a few questions, and enter the quantity Strawberry plants. Once you hit submit, your request and all the details go directly to our team!
If you're willing to provide photos (no obligation!) so our Plant Health & Nutrition Team can learn from your experience and help make it better in the future, we'd love to see your Strawberries without new leaves, including photos of where the base of the plant meets the rockwool, and of the roots beneath the rockwool.
Microgreens Seed Pad Replacement Policy
To qualify for our Microgreens seed pad replacement policy, you must:
Use the Nursery and all Microgreen Kit components according to our recommendations to germinate the seed pad, AND
Provide photos to our Customer Support Team documenting your unsprouted seed pad(s), AND
Have no sprouts or almost no sprouts at the end of Day 7 of germination.
To initiate a seed pad replacement, you can do this quickly & easily in the app's Guided Help section within the Support Hub.
If you're reading this on a mobile device, simply tap here to be taken directly to Guided Help in the app. Then select the "Plants, pests, & growing environment" category.
If you're reading this on a computer, go to your Gardyn app.
From your Gardyn App home screen, tap the (?) symbol where it says Help on the bottom navigation bar.
Next, select "Get guided help" under where it says Support Hub, then choose the "Plants, pests, & growing environment" category.
Choose "Germination/Sprouting". Answer a few questions, and enter the microgreens plant names and the quantity of each type that had issues. Once you hit submit, your request and all the details go directly to our team!
Questions? Reach us at support@mygardyn.com, or chat with us! We're here to help.