Does Gardyn replace yCubes or refund me for plants that don't grow?
Yes! You can grow worry-free knowing we will replace any yCubes that do not germinate after 28 days, along with any unsprouted Microgreen seed pads or bare root strawberries without new growth.
yCube Replacement Policy
The quickest and easiest way to request your replacement yCubes is right in the app's Guided Help section within the Support Hub.
If you're reading this on a mobile device, simply tap here to be taken directly to Guided Help in the app. Then select the "Plants, pests, & growing environment" category.
If you're reading this on a computer, go to your Gardyn app.
From your Gardyn App home screen, tap the (?) symbol where it says Help on the bottom navigation bar.
Next, select "Get guided help" under where it says Support Hub, then choose the "Plants, pests, & growing environment" category.
Choose "Germination/Sprouting". Answer a few questions, and enter the plant names and the quantity of each type that had issues. Once you hit submit, your request and all the details go directly to our team!
You'll need to provide the names of the plants that didn't germinate, which are found printed on top of the yCube's casing. Learn what to do with your unsprouted yCubes here.
Strawberry Replacement Policy
To qualify for our Strawberry replacement policy, you must:
Prepare the strawberries according to our Strawberry Arrival Guide (emailed and sent to you via Kelby message after order), AND
Place them on your Gardyn within 48 hours after their arrival, which had plant food in it and was at least 2 weeks past your SOW Date, AND
See no leaves develop after 14 days since you placed the Strawberries on your Gardyn while maintaining regular waterings (such as using Smart Watering, or at least 3 scheduled waterings per day) and providing at least 14 hours of light daily.
To initiate a Strawberry replacement, you can do this quickly & easily in the app's Guided Help section within the Support Hub.
If you're reading this on a mobile device, simply tap here to be taken directly to Guided Help in the app. Then select the "Plants, pests, & growing environment" category.
If you're reading this on a computer, go to your Gardyn app.
From your Gardyn App home screen, tap the (?) symbol where it says Help on the bottom navigation bar.
Next, select "Get guided help" under where it says Support Hub, then choose the "Plants, pests, & growing environment" category.
Choose "Germination/Sprouting". Answer a few questions, and enter the quantity Strawberry plants. Once you hit submit, your request and all the details go directly to our team!
If you're willing to provide photos (no obligation!) so our Plant Health & Nutrition Team can learn from your experience and help make it better in the future, we'd love to see your Strawberries without new leaves, including photos of where the base of the plant meets the rockwool, and of the roots beneath the rockwool.
Microgreens Seed Pad Replacement Policy
To qualify for our Microgreens seed pad replacement policy, you must:
Be a member, AND
Use the Nursery and all Microgreen Kit components according to our recommendations to germinate the seed pad, AND
Provide photos to our Customer Support Team documenting your unsprouted seed pad(s), AND
Have no sprouts or almost no sprouts at the end of Day 10 of germination
To initiate a seed pad replacement, you can do this quickly & easily in the app's Guided Help section within the Support Hub.
If you're reading this on a mobile device, simply tap here to be taken directly to Guided Help in the app. Then select the "Plants, pests, & growing environment" category.
If you're reading this on a computer, go to your Gardyn app.
From your Gardyn App home screen, tap the (?) symbol where it says Help on the bottom navigation bar.
Next, select "Get guided help" under where it says Support Hub, then choose the "Plants, pests, & growing environment" category.
Choose "Germination/Sprouting". Answer a few questions, and enter the microgreens plant names and the quantity of each type that had issues. Once you hit submit, your request and all the details go directly to our team!
Questions? Reach us at support@mygardyn.com, or chat with us! We're here to help.