How to Redeem a Prepaid Membership Purchased With HSA/FSA

If you used HSA or FSA funds through Truemed to buy a Gardyn prepaid membership, you'll redeem it in the Gardyn app with your order number. Follow the easy steps below so you can start enjoying guidance from Kelby, plus all of your other member benefits, as soon as your device is connected to WiFi.

Please note: Prepaid memberships paid with HSA/FSA funds are available only on the Gardyn website (mygardyn.com) and can't be purchased in the Gardyn app.

Add a prepaid membership to your cart on mygardyn.com. At checkout, select the HSA/FSA option powered by Truemed and complete Truemed's quick qualification steps. Once you're approved, your order goes through and you'll receive a confirmation email from Gardyn with your order number.

Redeeming Before Your Gardyn Is Set Up and/or Connected to WiFi

You may choose to redeem your prepaid membership before your Gardyn is connected to WiFi, but it won't activate until your Gardyn connects to WiFi for the first time. You won't lose any time you've paid for!

Redeeming After Your Gardyn Is Set Up & Connected to WiFi

You may also choose to redeem your membership after you've connected your Gardyn to WiFi, in which case your membership will automatically activate on the same day.

• Whether you redeem your membership before or after connecting your Gardyn to WiFi, the steps in the app are the same.

• Sign in to the Gardyn app account you'd like the membership added to.

• You'll need the Gardyn order number from your order confirmation email. You must wait 24 hours from the time you receive the email to redeem your membership in the app to allow our system to register your purchase.

1. Tap the person icon in the top-left corner of your Home screen to open My Profile, then scroll down to Selected Gardyn and tap the green Manage button.

2. Tap Redeem Membership.

3. Enter the order number from your confirmation email, then tap the green Submit button, and you're done! You're now registered as a Gardyn member. Get to know your perks!

After your purchase, Truemed emails you instructions for submitting your receipt to your HSA/FSA administrator. For questions about eligibility or reimbursement, contact Truemed at support@truemed.com.

Questions? Reach us at support@mygardyn.com or chat with us. We're here to help!